FREE SHIPPING OVER $150!

SHIPPING QUESTIONS

Please allow 7-10 days for shipping for in stock items. Preorders take 4-8 weeks unless a different time frame is stated in description.

Our warehouse is in Los Angeles, CA

We can restock most of our items! We will always let you know if we're selling out of an item that cannot be restocked.

If your package is returned/undeliverable it will be your responsibility to contact us and you will have to pay for shipping again. Items only ship on from Monday to Friday.  Customer Service is available at help@basuragang.com and will take around 5 business days to respond.

Preorder items will take 4-8 or more weeks to produce and ship out. Preorders are made custom to order so only purchase if you are willing to wait as your funds go into making the item and can’t be refunded. 

IF AN ORDER HAS A PREORDER ITEM THE PACKAGE WILL NOT SHIP UNTIL EVERYTHING IS IN STOCK.

As of April 23, 2021 if the customer does not get package protection at check out we cannot accept responsibility for any lost/stolen items in transit.

All other international orders will be shipped via USPS , and the price will be calculated upon checkout. There will tracking that will only update once it has left the United States and when it has reached your local post office. Please allow up to 3 months for your shipment to arrive. If you wish to have faster shipping please contact us before checkout. 

All international buyers are responsible for any taxes, customs, VAT and duties.

returns and exchanges

There is no returns or exchanges unless you have received the wrong item or the item is damaged.If there is a refund only item will be refunded, shipping will not be refunded.

We accept exchanges for store credit within 30 days.

Return shipping is based on the item, and will be deducted from your refund.

Your refund will be applied as soon as your item is accepted in our warehouse. Please allow about 7 days from the time it leaves your house.

Extra Questions

Yes pleases contact help@basuragang.com to get more information.

Yes pleases contact help@basuragang.com to get more information.

We do not offer warranties at this time.

Didn't find what you were looking for? Feel free to contact us at any time!